Operational & Policy – FAQ’s

an elderly woman wearing a white headscarf is sat outdoors on a bench, on a sunny day. she is looking up to the sky and smiling. a younger woman with a pink headscarf is stood behind the bench with her arms around the other woman. the elderly woman has a hand over the younger woman's. the younger woman is looking down at her and smiling.

Can I access a client’s bank statements?

Money Carer have a legal and fiduciary requirement to safeguard access to our clients’ personal information. This is specified in principle F…

a young man is sat outdoors in his wheelchair with a blanket over his legs. his mother is stood behind him with an arm over his shoulders. his sister is knelt at his other side with a hand on his wheelchair. they are all smiling.

What is the Family Access Policy?

We recognise the importance of working alongside family members when acting in the best interests of a client. However, we would also…