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Carer Cards - FAQ's

What should I do if I lose my card?  

You must inform Money Carer and other relevant parties as soon as you lose a card, or if it is stolen. This avoids unwanted complications for all those involved.

Fortunately, we recognise that these situations do happen and have measures that can be taken if you lose a card, or it is stolen. Those with access to Monika, our specialised banking platform, can request emergency money vouchers in this instance. This provides clients with a sufficient level of support while we arrange a replacement card.

Those managing the account can also minimise financial risk by setting a maximum balance limit. Our tailored ‘sweep’ system automatically transfers funds exceeding a certain limit back to the original account. This ensures the safeguarding of client funds by guaranteeing the account never holds any funds over the specific limit. In the event of card theft, this additional layer of protection minimises the financial risk to the client.

For further information about these services, our secure portal can be accessed here.

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Money Management, Banking, Carer Cards, Families

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