Tailored banking for vulnerable adults
Through our dedicated banking platform, Monika, we provide services to thousands of stakeholders — enabling simple and secure management of finances. In partnership with our trusted account provider, Zempler Bank, the platform has been developed by Money Carer’s own software engineers, designed with vulnerable clients and their support systems in mind.
Banking built around safeguarding
No fees
No opening or maintenance fees — the account is free to open and free to run.
Statements on demand
Instant bank statements online or straight from the smartphone app.
Balance limits
Set automated balance limits for safeguarding, giving everyone peace of mind.
Fraud alerts
Personalised payment alerts help monitor for fraud and unusual activity.
Document store
Store, view and share DWP and other relevant documents in one secure place.
Benefits calculator
Built-in welfare benefit check and entitlement calculator, ready when you need it.
Vulnerability register
Automatic entry onto the Vulnerability Registration Service database.
Prepaid support cards
Prepaid spending cards for carers and support circles, with full control.
Expert support
Access to the Money Carer team whenever you or the person you support needs help.
Banking designed around real life
Monika is our own banking platform, built in-house by Money Carer’s software engineers and delivered in partnership with Zempler Bank. It gives clients and their support circles a simple, secure way to manage everyday money — with safeguarding built into every account.
From balance limits and fraud alerts to shared prepaid cards and document storage, every feature is designed to promote independence while keeping people protected.
Banking you and your clients can trust
Every Money Carer account is provided through Zempler Bank, a fully authorised UK bank. Eligible deposits are protected by the Financial Services Compensation Scheme (FSCS), and there are no fees to open or run the account — so more of the money stays where it belongs.
Banking Services FAQs
Who are the accounts for?
Our accounts are designed for vulnerable adults with support needs and for the people who help them — family carers, appointees, deputies, social workers and support providers. The platform is built to make everyday money management simple and secure, whatever level of support someone needs.
How much does it cost?
There are no opening or maintenance fees. The account is free to open and free to run, so there are no monthly charges to worry about.
Is the money safe?
Yes. Accounts are provided through Zempler Bank, a fully authorised UK bank, and eligible deposits are protected by the Financial Services Compensation Scheme (FSCS) up to £120,000 per person.
On top of that, safeguarding features such as automated balance limits, personalised fraud alerts and entry onto the Vulnerability Registration Service database help keep clients protected.
Can carers and appointees help manage the account?
Yes. The platform is built for support circles. Prepaid spending cards can be issued to carers and supporters, documents can be stored and shared securely, and balance limits give everyone confidence that money is being managed safely.
How do we open an account?
The quickest way to get started is to make a referral or request a callback below. A member of the Money Carer team will talk you through the options and help set up the most suitable account for the person you support.
Money Carer core services
Appointeeship
Award-winning DWP appointee services, protected by our Appointee Security Bond.
Learn moreMoney Management
Flexible money-management plans tailored to a person’s needs and circumstances.
Learn moreCarer Cards
Prepaid cards that let carers and support circles spend safely on a client’s behalf.
Learn morePayment Wearables
Rings and wearables that make contactless payments simple and accessible.
Learn moreReady to open an account?
Tell us about the person you support and we’ll help you set up the most suitable Money Carer account — free to open, with safeguarding built in.