Operational & Policy – FAQ’s

Our culture

Money Carer is a down-to-earth, problem-solving-focused organisation that consistently innovates to improve the lives of the vulnerable people that we support. We…

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an elderly woman wearing a white headscarf is sat outdoors on a bench, on a sunny day. she is looking up to the sky and smiling. a younger woman with a pink headscarf is stood behind the bench with her arms around the other woman. the elderly woman has a hand over the younger woman's. the younger woman is looking down at her and smiling.

Can I access a client’s bank statements?

Money Carer have a legal and fiduciary requirement to safeguard access to our clients’ personal information. This is specified in principle F…

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a young boy in a wheelchair is sat outdoors, with a blanket covering his legs. his mother is to his left, looking down at him with an arm around his shoulders. his sister is kneeling to his right, looking up at him. the boy is smiling towards the camera. there are trees behind them.

What is the Family Access Policy?

We recognise the importance of working alongside family members when acting in the best interests of a client. However, we would also…

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