Universal Credit (UC), a ‘digital-first’ system, was introduced by the UK Government in an attempt to streamline the process of delivering financial support. This essentially means that most communications relative to the award are done online, or via phone.
To manage a Universal Credit account, appointees will need the login details for a claimant’s Universal Credit ‘Journal’. This enables access to the relevant system and features that will be required to manage a UC claim.
As with any other benefit, appointees are then responsible for reporting circumstantial changes through this online system. This also involves managing the claim with their best interests in mind at all times.
For further information about managing an appointeeship role, you can contact us here – or download our appointeeship guide.