Last updated: October 7th, 2025

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website, you are accepting and consenting to the practices described in this policy.

For the purposes of data protection legislation, the Data Controller is:

The Money Carer Foundation

Vanguard House, Keckwick Lane,

Daresbury, Warrington, WA4 4AB

Email: privacy@moneycarer.org.uk

Overview

Data protection law in the UK has evolved with the Data Protection Act 1998 (‘DPA’) being replaced by the UK General Data Protection Regulation (‘UK GDPR’) and the Data Protection Act 2018.

This Privacy Policy explains how we process your information and your rights under these laws.

Information We May Collect from You

Information You Give Us

This may include your name, date of birth, telephone number, email address, and a description of why you have contacted us via our website.

Information We Receive from Other Sources

We may receive information from social workers, local authorities, medical professionals, advocates, or care organisations. They may provide your name, date of birth, and contact details along with a description of why they have chosen to contact us on your behalf.

Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good browsing experience and allows us to improve our website.

For more details, see our Cookie Policy below.

Uses Made of the Information

We use information held about you in the following ways:

• Information you give to us: to contact you and determine how we may assist you.

• Information from other sources: to combine with the information you provide and help us deliver our services more effectively.

Disclosure of Your Information

We may share your personal information with:

• Employees of The Money Carer Foundation, in order to undertake the services we are retained to provide.

• Selected third parties, including:

  • Business partners, suppliers, and subcontractors who help deliver our services.

  • The Department for Work and Pensions (DWP), approved law firms, independent social workers, and care organisations.

  • Analytics and search engine providers that assist in improving and optimising our website.

   

We may also disclose your personal information:

• If we buy or sell a business or assets.

• If required to comply with a legal obligation or protect our rights, property, or safety — including fraud prevention and credit risk reduction.

Where We Store Your Personal Data

Your data may be transferred to and stored outside the European Economic Area (EEA).

We take all reasonable steps to ensure that your data is treated securely and in accordance with this policy.

All information you provide is stored on secure servers, and payment transactions are encrypted using SSL technology.

Please keep any passwords confidential and do not share them.

While we use strict procedures to protect your data, the transmission of information via the internet is not entirely secure and is done at your own risk.

Your Rights

You have the right to ask us not to process your data for marketing purposes.

You can exercise this right by contacting us at privacy@moneycarer.org.uk.

Our website may contain links to partner or third-party sites. Please note that those sites have their own privacy policies and we do not accept responsibility for them.

Your Rights Under Data Protection Law

We comply with the UK GDPR and Data Protection Act 2018, ensuring that personal data is:

• Processed lawfully, fairly, and transparently.

• Collected for legitimate purposes and not processed in incompatible ways.

• Accurate, relevant, and limited to what is necessary.

• Kept up to date and stored securely.

• Retained only as long as necessary.

We ensure lawful processing through consent, contractual necessity, or legitimate interest.

To maintain compliance, we implement internal policies, staff training, data protection impact assessments, and regular audits.

Access to Your Data

You have the right to request a copy of the personal data we hold about you.

Requests can be made in writing to:

The Data Controller

The Money Carer Foundation

Vanguard House, Keckwick Lane,

Daresbury, Warrington, WA4 4AB

Email: privacy@moneycarer.org.uk

You may also contact the Information Commissioner’s Office (ICO) for further guidance or to raise a complaint:

www.ico.org.uk

Tel: 0303 123 1113

Your GDPR Rights Include:

• The right to be informed – about how we use your personal data.

• The right of access – to see the data we hold about you.

• The right to rectification – to correct inaccuracies in your data.

• The right to erasure – to request deletion where applicable.

• The right to restrict processing – while accuracy or legality is being verified.

• The right to data portability – to move your data elsewhere.

• The right to object – to processing, including for marketing.

• Rights related to automated decision-making and profiling.

About Cookies

Cookies are small files stored on your device to help improve your experience. They allow us to remember your preferences and tailor content to you.

You can disable cookies in your browser settings, but some website functionality may be affected.

Changes to This Privacy Policy

Any future updates will be posted on this page. Please check back regularly for the most recent version.

Contact

Questions, comments, and requests regarding this Privacy Policy should be directed to:

Email: privacy@moneycarer.org.uk

Address:

The Money Carer Foundation

Vanguard House, Keckwick Lane,

Daresbury, Warrington, WA4 4AB