Service Quality Manager Vacancy

7th November 2021

Service Quality Manager

Job description

Job information

Service Quality Manager

The Role

Can you inspire, encourage, and develop our appointeeship and deputyship team to make a real difference in the lives of the vulnerable adults we support?

Would you like to work together with partners, colleagues, clients and carers to co-produce and shape new developments in our service?

Do you have a strong commitment to high standards of practice, performance and outcomes for the most vulnerable members of the community and a thorough understanding and appreciation of the Mental Capacity Act (2005)?

If so, then we would positively encourage you to apply!

About us

The Money Carer Foundation is an inspiring and diverse national social enterprise that manages the finances of vulnerable people from all walks of life across the UK. We are expanding rapidly and this has created a number of key new roles within the organisation.
Our client finance managers make up a highly motivated and mutually supportive team. We wish to recruit an outstanding and committed leader who will work together in a strong culture of collaboration in which your values will be essential to the overall mission.
As an organisation, we place our vulnerable clients at the centre of all we do. We are committed to improving the way we effectively safeguard them, ensuring we hear their voice, understand their lived experience, and make them central to any decision we make.
Our model of appointeeship is to work with service users and their carers, building on their strengths, engaging with them in finding solutions to everyday money management challenges.

About the service

The aim of the service is to provide quality assurance to the plans and arrangements that we put in place for our clients to ensure outcomes are improved through better money management support. This quality assurance function includes monitoring the performance of the client finance management team and proactively engaging in safeguarding alerts with local authorities and care providers as our partners.
As the Service Quality Manager, you would be responsible for the operational management and development of our appointeeship service reporting directly to the CEO. A key priority for the service is to ensure the effective management and delivery of Statutory and Regulatory requirements for the safeguarding and protection and care of service users by working in tandem with their circle of care.

About the role

This is an exciting opportunity for an inspiring leader to join us, with a proven track record of strategic and operational management of vulnerable adults in both residential and community settings.

It’s a role where you will have a key strategic leadership and operational delivery of the quality assurance service for our vulnerable clients. You will have strong relationships and be able to provide a quality assurance challenge on behalf of service users to achieve the desired outcomes.
You will lead practice in your area developing and embedding innovation in the service alongside colleagues and partners that we work with.
As a part of your role, you will represent the organisation as required at safeguarding adult or partnership meetings as required.

You will be a key contributor to the operational management and strategic development of the appointeeship and supporting services. You will be given opportunities to represent our service in the political environment and at regional and national groups.

The successful candidate will also ensure effective performance management of the service to ensure improved outcomes for vulnerable adults.
You will need

  • A social work, law or other relevant degree and experience and training in adult protection.
  • Experience in working with partnerships to improve service delivery
  • Experience in relevant innovation and service design to achieve high standards of practice for vulnerable adults.
  • A proven track record of leading and motivating staff
  • Management experience working in a vulnerable adults social care setting
  • A good understanding of the legislative framework, statutory guidance, and initiatives applicable to vulnerable adults.
  • Experience in audit, writing quarterly/annual reports to high quality, use of performance data, formulating strategies, policies, objectives, and targets.

We offer a generous holiday allowance of 32 paid days (pro-rata) including bank holidays and a wide range of learning and development opportunities. In addition, we offer an employee health support scheme and an employee rewards programme providing discounts and offers relating to popular goods and services.

Useful Information:

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.
Please note that the advertised dates for interviews may change due to the current Covid-19 situation. If they do, we will let you know as soon as possible. Your health and wellbeing is our top priority. Should you become unwell due to Covid-19 during the recruitment process we would very much appreciate receiving an update from you as soon as possible.

Equality statement
The Money Carer Foundation is committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the organisation and can improve the way we deliver services.
We are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave.

Our commitment to safeguarding
Our Organisation is committed to safeguarding and promoting the welfare of our clients. We expect all employees, workers, and volunteers to share this commitment.
Important Information

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).

How to apply
To apply, you will need to submit your CV and a covering letter via this site.
For an informal discussion about the vacancy, please contact Sean Tyrer on 078415 80634. Strictly no marketing or recruitment agency calls.

Reference ID: QSM-05-11-2021

Job Types: Full-time, Permanent

Salary: £50,000.00-£55,000.00 per year

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