Job Title: Experienced Customer Service Professionals £21,000-£25,000 per annum
Position Type: Full-Time
About Us: At Money Carer, we are committed to making a positive impact in the lives of our vulnerable clients and their circle of care. We provide essential services that empower social workers, clients, and carers to navigate complex support systems. Our team is dedicated to delivering exceptional customer service and support via our ‘can-do’ approach and cutting edge technology.
Position Overview: We are seeking to welcome two experienced Customer Service Professionals to join our team. In this role, you will be the first point of contact for social workers, vulnerable clients, and their carers, providing them with vital assistance and information via the telephone and email. Your ability to empathise, communicate effectively, and resolve inquiries promptly will be critical to our mission of improving the lives of those we serve.
- Answer incoming telephone calls from social workers, vulnerable clients, and carers with professionalism and empathy.
- Experience of Appointeeship or Court of Protection work an advantage.
- Provide accurate information, guidance, and support to callers regarding our services, programs, and resources.
- Record and maintain detailed and accurate records of each interaction in our customer database.
- Collaborate with our team to escalate and resolve complex inquiries or issues.
- Maintain confidentiality and handle sensitive information with care and discretion.
- Assist with administrative tasks, such as scheduling appointments, sending follow-up emails, and processing documentation.
- Continuously improve your knowledge of our services and programs to provide the best assistance to callers.
- Adhere to established protocols and guidelines for handling different types of calls and situations.
- O Level/GCSE or equivalent; additional education or training in customer service is a plus.
- Proven experience in a customer service or call centre role, with a track record of providing excellent customer support.
- Exceptional communication and active listening skills.
- Empathetic and patient, with the ability to remain calm under pressure.
- Strong organisational skills and attention to detail.
- Proficiency in using customer service software and databases.
- Ability to work independently and as part of a team.
- Knowledge of social services and/or related fields is an advantage.
- A commitment to maintaining the highest ethical standards in dealing with sensitive information.
- Competitive salary commensurate with experience.
- A supportive and collaborative work environment.
- Opportunity to make a meaningful difference in the lives of vulnerable individuals and communities.
How to Apply: If you are passionate about making a positive impact and possess the qualifications and skills outlined above, we encourage you to apply. Please apply below.
The Money Carer Foundation is an equal opportunity employer.
The deadline for applications is September 28th, 2023. We look forward to reviewing your application and potentially welcoming you to our dedicated team of professionals.